Shipping policy

We aim to deliver all orders safely and within the estimated timelines mentioned below.

Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays are processed on the next working day.

Once your order is dispatched, tracking details will be shared via email or SMS.

Delivery Timelines

Standard Delivery: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines may vary depending on courier operations, delivery location, customs processing (for international orders), or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated and clearly shown at checkout before payment.

Free shipping may be offered during select promotions or order value thresholds.

We currently ship within the United Kingdom.

Delivery Options

Standard Delivery — £3.50
Estimated delivery within 2–5 working days
Next Day Delivery — £7.95
Orders placed before the cut-off time will be delivered the next working day
Free Standard Delivery
Available on all orders £30 and above

Shipping costs are clearly shown at checkout before you complete your order.

While we always aim to deliver within the stated timeframes, delivery times may vary slightly during busy periods. We appreciate your patience — we promise every order is packed with care.

Order Tracking

Tracking details are shared once your order has been dispatched.
Please note that tracking updates may take some time to reflect on the courier partner’s website after dispatch.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, incomplete, or incorrect, please contact us within 48 hours of delivery.

Kindly include:

Your order number
Clear photos of the product and packaging

This helps us resolve the issue quickly and efficiently.

Address Accuracy

Please ensure that your shipping address and contact details are accurate at checkout.
We are not responsible for delays, failed deliveries, or non-delivery caused by incorrect or incomplete address information.

Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability, incorrect address details, or refusal to accept the order, the courier may attempt re-delivery or return the order to us.
Additional shipping charges may apply for re-dispatch.